Client

Swigg Vitaquench is a new vitamin-infused water flavoring packet on the market. It promotes an eco-friendly stance, as it uses no single-use plastic bottles in its products, and offers a sugar-free alternative to competing vitamin-infused water brands.

Swigg is exclusively an e-commerce brand, and sells products through Amazon.

The Client Asks

casestudy-image
  • Develop brand identity and voice based on brand’s purpose and mission
  • Create primary and secondary buyer personas to narrow down brand’s target market
  • Design product packaging
  • Copywriting, keyword research, design, and front-end development for brand website
Challenges
Fierce competition from other brands that produce vitamin or electrolyte infused water
Optimizing website to maximize conversions to Swigg's Amazon store

Solutions

Brand Archetype

To determine a consistent brand voice and tone for Swigg, Mind & Metrics designated a primary and secondary brand archetype, based off of the 12 brand archetypes posited by Carl Jung. Choosing archetypes ensures brand voice remains consistent throughout all future campaigns, positioning the brand as trustworthy and reliable. Additionally, it helps align marketing, sales, and customer service teams.

Buyers Personas

To reach their target market, Swigg needed to know who they are and how to reach them.

Mind & Metrics performed in-depth market research on Swigg’s competitors to determine the demographics and behaviors of their customers.

This data was taken into account to build Swigg’s buyer personas, including information such as:

  • The persona’s age
  • Their job and interests outside of work
  • The type of location where they live - urban, suburban, etc.
  • The pain points of this persona that Swigg would address
  • The frustrations they have with their current brand of vitamin-infused water
  • The social media platforms they tend to frequent

Using the insights gathered, Mind & Metrics crafted a captivating brand voice tailored to resonate with Swigg's target audience.

Product Packaging

product

Mind & Metrics developed a brand style guide, with color palette, custom fonts, and brand design characteristics. Product packaging was crafted to elevate Swigg’s brand voice. Incorporating imagery of fresh fruit, water, and tropical palm leaves offers a fun aesthetic that screams “refreshing”.

Website Design

case-study

Mind & Metrics developed a custom theme for the Swigg website based on brand messaging, tone, and mission. Web design services included:

  • Brand videos
  • Custom iconography
  • Custom graphics

Results

Using market research and analytics, Mind & Metrics developed effective messaging for an emerging brand in a competitive market. Such messaging drove website traffic and enticed consumers to order free samples and sign up for Swigg’s mailing list.

visitors
30,000+
monthly website visitors
sales-month
$70,000
in monthly Amazon sales
quality-leads
10,000+
high-quality 
leads

Service Used

Code
Web Design & Development
digital
Digital Experience Strategies
architecture
Data Architecture & Strategy

Are You Looking For Similar Results For Your Brand?

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  • Assess your existing online presence and cx strategy and receive suggestions for improvement.
  • Identity your paid media strategy challenges and goals.
  • Discover how an improved paid media strategy could help you achieve your business goals
  • Discover potential tech stack integrations, enhancements or overhauls.

So let’s have a conversation and find out what being customer-obsessed looks like for your company.

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