Client

Miller Motorcars is a premier luxury automotive dealership located in Greenwich, Connecticut. With a strong reputation and extensive experience in the industry, they specialize in offering a wide range of high-end vehicles from renowned brands like Aston Martin, Bentley, Bugatti, Ferrari, McLaren, and Rolls-Royce.

At the forefront of luxury automotive sales and service, Miller Motorcars provides an exceptional experience to its discerning clientele. Their website serves as a comprehensive online platform that showcases their impressive inventory, allowing customers to explore and select their dream car with ease.

The Client Asks

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Miller Motorcars sought a paid media partner who could help them differentiate themselves in the crowded luxury car market. They desired a partner who could prioritize ROI while delivering hyper-personalized ad experiences at scale, all while maintaining their focus on providing an exceptional customer experience across all 14 brands and all digital touch points.

Challenges
Intense competition for ad space impressions in the paid media landscape.
Limited visibility into ad performance and brand-specific insights. 
Need for improved targeting and conversion tracking.

Solutions

Better Tracking & Reporting
  • Implemented GA4 for custom conversion event tracking in Facebook and Google ads.
  • Utilized CallRail to track brand-specific customer communications.
  • Leveraged HotJar to analyze website visitor behavior and identify optimization opportunities.
  • Created custom report dashboards on Looker Studio for easy performance monitoring across all brands.

Improved Campaign Structure
  • Restructured 16+ ad accounts on Google and Meta for contextual organization.
  • Enhanced resource allocation, reporting capabilities, and campaign scalability.
  • Strategic Ad Targeting & Optimized Ad Format for Boutique Store.
  • Leveraging AI with Performance Max (PMax) campaigns for highly targeted ads.
  • Utilized customer lists and Machine Learning to refine target audience.
  • Reduced reliance on third-party cookie tracking.
  • Leveraged Vehicle Listing Ads (VLAs) for efficient budget utilization.
  • Optimized keyword targeting using Dynamic Search Ads (DSAs) on Google.

Results

Miller Motorcar’s Ecommerce Assets
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265%
Achieved a 265% YoY revenue increase
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25%
Reduced cost per acquisition (CPA) by 25%
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46%
Increased return on ad spend (ROAS) by 46%
Miller Motorcar’s Non Ecommerce Assets
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48%
Experienced over 48% increase in leads.
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25%
Reduced CPA by 25% & CPC by 43.45%

Conclusion

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Mind & Metrics successfully developed and executed a comprehensive paid media strategy for Miller Motorcars, resulting in significant revenue growth and improved overall campaign performance across multiple brands. Through targeted ad placement, enhanced tracking and reporting, and optimized campaign structures, Miller Motorcars was able to maximize ROI and stand out in a highly competitive market.

Service Used

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Paid Media
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Custom 
Integrations
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Digital Experience Strategies

Are You Looking For Similar Results For Your Brand?

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  • Assess your existing online presence and cx strategy and receive suggestions for improvement.
  • Identity your paid media strategy challenges and goals.
  • Discover how an improved paid media strategy could help you achieve your business goals
  • Discover potential tech stack integrations, enhancements or overhauls.

So let’s have a conversation and find out what being customer-obsessed looks like for your company.

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